Updating the Patient Experience with Mobile Solutions

It’s important for all patients to be comfortable in all healthcare settings. That said, if you’re elderly, this is particularly crucial. As a person ages, they may struggle to get proper care due to limited mobility, lack of understanding regarding their treatment, and growing healthcare needs.

That doesn’t need to be the case. New technologies have the power to improve the patient experience for the elderly.

This isn’t mere speculation. A McKinsey survey reveals that 75% of people would like to use a healthcare app if it was designed to meet their specific needs. Working with an Android or iPhone app development agency will help industry leaders meet this demand.

Healthcare apps have the potential to boost patient engagement and satisfaction in the following key ways:

Providing Information

Patients often want more information about their conditions or treatments. If you’re older, however, you may not always be able to head to your doctor’s office to ask questions. Limited mobility might get in the way. Thus, some patients end up searching online for the answers to their questions. They’re often exposed to misinformation as a result.

With a proper healthcare app, patients can call up the (accurate) information they need with the touch of a button when the doctor isn’t around. Physicians report that using such apps also helps to in a doctor’s assessments or opinions.

Offering Transparency

A patient may have a negative experience if they are surprised by long wait times or confusing processes when they arrive at a hospital or urgent care center. Again, as an older patient, it’s often hard enough to reach a clinic in the first place. You don’t want to waste additional time filling out complicated forms or sitting in a waiting room.

An app can solve this problem by sharing key information, such as current or average wait times, when patients browse healthcare facilities in their areas. The added transparency results in a more positive experience overall.

Addressing Emotional Needs

The process of recovering from an injury or illness can be slow. A patient’s emotional health may suffer as a result. This may be more common in aging patients, who can struggle with a range of health problems that tend to develop later in life.

That doesn’t need to be the case. A healthcare app can provide emotional support in several ways. For instance, patients and their physicians could use an app to set goals and monitor progress. Patients will feel better about their own achievements during recovery if they have an easy way of seeing how much progress they’ve made during the course of treatment.

Handing Control to a Patient

Patients become frustrated during treatment if they begin to feel as though they don’t have the power to make their own decisions. You may be getting older, but that doesn’t mean you’re comfortable with losing your independence.

Healthcare apps serve to restore a sense of personal power and responsibility in patients by allowing them to monitor their progress, learn about their treatment, and choose their healthcare providers. This results in greater overall patient satisfaction.

Gathering Feedback

Healthcare providers need to gather patient feedback in order to improve. Digital apps make it easier to do so. A provider can simply connect with a patient via an app to ask questions about their experience. By gathering feedback in this efficient way, physicians and hospitals can make any necessary adjustments.

It’s worth noting that healthcare apps can assist in many behind-the-scenes processes, such as maintaining patient records and evaluating test results. However, they also have the potential to dramatically improve the patient experience for the elderly. Healthcare providers who use apps in this capacity will be much more likely to succeed while keeping patients comfortable.

Joseph SchneierComment